Support

The friendly, professional player support staff at Rich Palms Casino is committed to giving every gambler a positive entertainment experience, regardless of whether they’re playing for fun, betting real cash or both. Featuring a number of contact methods that customers can use to reach a casino representative in addition to a comprehensively developed FAQ page, Rich Palms support is exceptional.

How to Connect With Casino Support Staff

When online casino gamblers at Rich Palms find themselves in search of answers to questions that they cannot resolve on their own, they can reach a customer support agent via live chat, telephone or email. When choosing to use live chat to connect with a representative, players will need to enter their username if they have one and their real name before the chat process can proceed. Referred to as the 24/7 Concierge Service, the Rich Palms live chat feature allows users to instantly connect with a member of the team. Telephone support is also available, and players in need of assistance can find the number on the Rich Palms website. Finally, email support is available, although we recommend that users with urgent questions contact support via live chat or telephone; receiving a response to an emailed question may take up to 24 hours.

Topics Covered on the FAQ Page

The FAQ, or Frequently Asked Questions, page at Rich Palms Casino is conveniently divided up into sections, making it easy for users to find the information they need quickly. In the section titled “Basic Questions,” players will find answers to common questions on topics like mobile play, games, free and real money play as well details on restricted countries in regard to the casino. Those visiting the section called “Promotions Questions” will uncover the answers they need about casino bonuses in general, how to claim offers and the availability of promotions for certain games. Finally, in the section called “Cashier Questions,” gamblers will discover information on deposits, withdrawals, security and even the process of proving one’s identity to Rich Palms.

The Casino Support Staff is Ready to Help

When online casino gamblers playing for fun or real money find themselves in search of answers to questions that range from the simple to the most complex, the customer support reps at Rich Palms Casino are ready to help. Whether gamblers seek answers on their own via the FAQ page or contact a team member via live chat, telephone or email, they can always count on getting the information that they need when they need it the most.